Customer Service Archives » Small Business Bonfire

When a customer has an encouraging experience with a brand, they are more likely to be loyal to it. Here is how…

Customer service is a major business objective. Here are a few of the practical ways that are helpful to scale your customer…

These are four types of customers who will complain about your business, so you can prepare for and handle any future complaints…

Customer loyalty and customer retention is vital for small businesses today. Here are 6 ways to build customer loyalty in your accounting…

Not all feedback is good feedback, but it is all valuable for small business owners. Here are 7 ways customer feedback can…

By Ajay Goyal We currently operate in a global economy. Competitors are everywhere for a company, and the barriers of market entry…

Negative reviews can scare away new customers. Here are some best practices merchants can use for managing their online reviews.

Real estate CRM solutions rely on partial or complete automation; this leads to a reduction of tedious manual work and pumps up…

Do live chat systems actually bring in more revenue? The quick answer is that yes, they do! Here are five ways that…

Word of mouth marketing is actually far different from other marketing initiatives. It might not be that easy to control word of…

An ideal customer profile helps you fulfill your customers' needs in some way, shape or form while outweighing the alternative option so…

If your mission statement is front-and-center on your website and in your marketing materials, you're sacrificing valuable real estate. You need to…

If you are steadily losing customers, you are on the path to failure. Learn about the biggest reasons customers walk and explore…

Customer Relationship Management can help you follow your customers and prospects through the entire buyer’s journey. Read on to explore the biggest…