How to Develop an Ideal Customer Profile for B2B Customers
An ideal customer profile helps you fulfill your customers' needs in some way, shape or form while outweighing the alternative option so…
Customer Service
Why You Need to Stop Leading with Your Mission Statement (And What To Do Instead)
If your mission statement is front-and-center on your website and in your marketing materials, you're sacrificing valuable real estate. You need to…
5 Reasons You’re Losing Customers… And How to Stop
If you are steadily losing customers, you are on the path to failure. Learn about the biggest reasons customers walk and explore…
5 Incredible Benefits of CRM Software for Your Business
Customer Relationship Management can help you follow your customers and prospects through the entire buyer’s journey. Read on to explore the biggest…
Four Reasons to Schedule More Face-to-Face Meetings
Digital communication tools allow businesses to maintain good customer relationships without ever meeting face to face with clients. But here are the…
How a Virtual Receptionist Can Help You Take a Break from Your Business
Hiring a virtual receptionist who handles incoming calls can give you and your staff a chance to take a break, while enabling…
5 Reasons Customer Experience Matters in the World of Electronics
There are a lot of opportunities, if you can provide the right kind of customer experience. Here are top five reasons why…
4 Immediate Benefits of Implementing Live Chat on Your Website
Live chat is an economical choice for providing customer service. Here is a look at the benefits you can expect by using…
Three Hard Truths About Your Online Reviews
Word of mouth looks a little different in 2017 with online reviews. If you want to get a handle on your reviews,…
How to Manage Toxic Customers
A toxic customer abuses your customer service policy, is overly demanding and not profitable, and fights you at every step. Here's how…
5 Ways CRM Software Can Help Your Small Business Thrive
A customer relationship management (CRM) tool boosts sales and increases customer loyalty. Here are 5 ways CRM software can help your small…
4 Ways to Transform Your Business with Quality Customer Service
Quality customer service is crucial to a successful business. Here are some ways you can transform your business with customer service.
7 Essential Habits for a Customer-Centric Business
One essential element to winning the market race is your customer. Here are seven habits that can transform your company into a…
What To Do When You’re Called Out on Social Media
In an age where it’s easier for someone to write a tweet than to come to you directly, you have to be…