Best Practices for Managing Your Business Reviews on Social Media
Negative reviews can scare away new customers. Here are some best practices merchants can use for managing their online reviews.
Customer Service
4 Ways CRM Can Help Real Estate Developers Increase Sales
Real estate CRM solutions rely on partial or complete automation; this leads to a reduction of tedious manual work and pumps up…
5 Ways Live Chat Can Increase Your Online Store’s Revenue
Do live chat systems actually bring in more revenue? The quick answer is that yes, they do! Here are five ways that…
A Guide to Small Business Word of Mouth Marketing
Word of mouth marketing is actually far different from other marketing initiatives. It might not be that easy to control word of…
How to Develop an Ideal Customer Profile for B2B Customers
An ideal customer profile helps you fulfill your customers' needs in some way, shape or form while outweighing the alternative option so…
Why You Need to Stop Leading with Your Mission Statement (And What To Do Instead)
If your mission statement is front-and-center on your website and in your marketing materials, you're sacrificing valuable real estate. You need to…
5 Reasons You’re Losing Customers… And How to Stop
If you are steadily losing customers, you are on the path to failure. Learn about the biggest reasons customers walk and explore…
5 Incredible Benefits of CRM Software for Your Business
Customer Relationship Management can help you follow your customers and prospects through the entire buyer’s journey. Read on to explore the biggest…
Four Reasons to Schedule More Face-to-Face Meetings
Digital communication tools allow businesses to maintain good customer relationships without ever meeting face to face with clients. But here are the…
How a Virtual Receptionist Can Help You Take a Break from Your Business
Hiring a virtual receptionist who handles incoming calls can give you and your staff a chance to take a break, while enabling…
5 Reasons Customer Experience Matters in the World of Electronics
There are a lot of opportunities, if you can provide the right kind of customer experience. Here are top five reasons why…
4 Immediate Benefits of Implementing Live Chat on Your Website
Live chat is an economical choice for providing customer service. Here is a look at the benefits you can expect by using…
Three Hard Truths About Your Online Reviews
Word of mouth looks a little different in 2017 with online reviews. If you want to get a handle on your reviews,…
How to Manage Toxic Customers
A toxic customer abuses your customer service policy, is overly demanding and not profitable, and fights you at every step. Here's how…