How to Meet and Exceed Customer Experience Goals
When a customer has an encouraging experience with a brand, they are more likely to be loyal to it. Here is how to create a better customer experience.
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Category: Customer Service
How to Scale Customer Service as Your Small Business Grows
Customer service is a major business objective. Here are a few of the practical ways that are helpful to scale your customer service.
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4 Types of Customers Who Will Complain About Your Business
These are four types of customers who will complain about your business, so you can prepare for and handle any future complaints coming your way.
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6 Strategies for Driving Customer Loyalty in Accounting Firms
Customer loyalty and customer retention is vital for small businesses today. Here are 6 ways to build customer loyalty in your accounting firm.
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7 Ways Customer Feedback Can Grow Your Small Business
Not all feedback is good feedback, but it is all valuable for small business owners. Here are 7 ways customer feedback can grow your small business.
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Why Is There a Need For Enterprise CRM Development?
By Ajay Goyal We currently operate in a global economy. Competitors are everywhere for a company,...
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Best Practices for Managing Your Business Reviews on Social Media
Negative reviews can scare away new customers. Here are some best practices merchants can use for managing their online reviews.
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4 Ways CRM Can Help Real Estate Developers Increase Sales
Real estate CRM solutions rely on partial or complete automation; this leads to a reduction of tedious manual work and pumps up cost-effectiveness.
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5 Ways Live Chat Can Increase Your Online Store’s Revenue
Do live chat systems actually bring in more revenue? The quick answer is that yes, they do! Here are five ways that live chat can increase your revenue.
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A Guide to Small Business Word of Mouth Marketing
Word of mouth marketing is actually far different from other marketing initiatives. It might not be that easy to control word of mouth marketing, but, the activity can be managed by building a strong foundation or through direct as well as indirect management.
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How to Develop an Ideal Customer Profile for B2B Customers
An ideal customer profile helps you fulfill your customers’ needs in some way, shape or form while outweighing the alternative option so they continue to work with your business. The key is identifying pain points and resolving them – that is the magic formula.
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Why You Need to Stop Leading with Your Mission Statement (And What To Do Instead)
If your mission statement is front-and-center on your website and in your marketing materials, you’re sacrificing valuable real estate. You need to stop doing that. Why? Because no one cares about your mission. Here’s what you should do instead.
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5 Reasons You’re Losing Customers… And How to Stop
If you are steadily losing customers, you are on the path to failure. Learn about the biggest reasons customers walk and explore what you can do to keep them.
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5 Incredible Benefits of CRM Software for Your Business
Customer Relationship Management can help you follow your customers and prospects through the entire buyer’s journey. Read on to explore the biggest CRM software benefits.
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Four Reasons to Schedule More Face-to-Face Meetings
Digital communication tools allow businesses to maintain good customer relationships without ever meeting face to face with clients. But here are the four reasons to consider a face-to face-meetings instead.
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