An ideal customer profile helps you fulfill your customers’ needs in some way, shape or form while outweighing the alternative option so they continue to work with your business. The key is identifying pain points and resolving them – that is the magic formula.
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If your mission statement is front-and-center on your website and in your marketing materials, you’re sacrificing valuable real estate. You need to stop doing that. Why? Because no one cares about your mission. Here’s what you should do instead.
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If you are steadily losing customers, you are on the path to failure. Learn about the biggest reasons customers walk and explore what you can do to keep them.
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Customer Relationship Management can help you follow your customers and prospects through the entire buyer’s journey. Read on to explore the biggest CRM software benefits.
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Digital communication tools allow businesses to maintain good customer relationships without ever meeting face to face with clients. But here are the four reasons to consider a face-to face-meetings instead.
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Hiring a virtual receptionist who handles incoming calls can give you and your staff a chance to take a break, while enabling you to still look after the needs of your clients.
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There are a lot of opportunities, if you can provide the right kind of customer experience. Here are top five reasons why customer experience matters in the world of electronics.
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Live chat is an economical choice for providing customer service. Here is a look at the benefits you can expect by using live chat on your website.
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Word of mouth looks a little different in 2017 with online reviews. If you want to get a handle on your reviews, you’ve got to face some hard truths.
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A toxic customer abuses your customer service policy, is overly demanding and not profitable, and fights you at every step. Here’s how to handle them.
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A customer relationship management (CRM) tool boosts sales and increases customer loyalty. Here are 5 ways CRM software can help your small business thrive.
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Quality customer service is crucial to a successful business. Here are some ways you can transform your business with customer service.
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One essential element to winning the market race is your customer. Here are seven habits that can transform your company into a customer-centric business.
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In an age where it’s easier for someone to write a tweet than to come to you directly, you have to be prepared to handle being called out on social media.
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Providing good customer service is vital for small businesses. So what can you do to elevate your customer service in order to attract and retain customers?
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