Hiring a virtual receptionist who handles incoming calls can give you and your staff a chance to take a break, while enabling you to still look after the needs of your clients.
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There are a lot of opportunities, if you can provide the right kind of customer experience. Here are top five reasons why customer experience matters in the world of electronics.
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Live chat is an economical choice for providing customer service. Here is a look at the benefits you can expect by using live chat on your website.
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Word of mouth looks a little different in 2017 with online reviews. If you want to get a handle on your reviews, you’ve got to face some hard truths.
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A toxic customer abuses your customer service policy, is overly demanding and not profitable, and fights you at every step. Here’s how to handle them.
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A customer relationship management (CRM) tool boosts sales and increases customer loyalty. Here are 5 ways CRM software can help your small business thrive.
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Quality customer service is crucial to a successful business. Here are some ways you can transform your business with customer service.
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One essential element to winning the market race is your customer. Here are seven habits that can transform your company into a customer-centric business.
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In an age where it’s easier for someone to write a tweet than to come to you directly, you have to be prepared to handle being called out on social media.
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Providing good customer service is vital for small businesses. So what can you do to elevate your customer service in order to attract and retain customers?
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Trader Joe’s knows a thing or two about pleasing customers. Here’s what you can glean from how the company gives customers what they want.
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There comes a time for every small business when it gets into a rut. Learn how to innovate in your business by asking and answering these questions.
Read More![How to Get Customer Service Right the First Time [Infographic]](https://485758.smushcdn.com/622655/wp-content/uploads/2017/06/get-customer-service-right.jpg?lossy=1&strip=1&webp=1)
What can you do when things go horribly wrong in your business. Here’s how to get customer service right the first time, and every time.
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If you have a business where customers call looking for answers or with emergencies, you need a game plan for handling after hours business phone calls.
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If your business can become a tradition for a family, you’ll see repeat sales. But how can you attract families to patronize your business? Here’s how.
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