Essential Phone Skills for Small Business Owners
Emily reminds us how some simple telephone etiquette can strengthen client relationships and improve our businesses.
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Category: Customer Service
5 Ways to Inspire Trust in Your Small Business
Emily gives us five ways to win the trust of our customers, business partners and communities.
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Stop Putting Up Barriers Between You and Customers
Simon shares an recent experience as a customer that taught a very powerful lesson that all small business owners should learn.
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Why Customers Want a Say (and Why You Should Let Them Have One)
Guest author Susan Guillory tells us why customers will talk about our businesses, and how we can use that to our advantage.
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The One Thing You Need to Develop Trust in Your Business
Alyssa tells us what one thing you need to do in order to develop trust in your small business relationships.
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Bonfire Buzz: Superior Customer Service for Small Businesses
As the owner of a small business you know excellent customer service must be at the forefront of...
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How to Diffuse an Angry Customer in 8 Steps
Emily shares eight basic principles that can be used in every “unhappy customer” situation.
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Do Your Services Pass the Sniff Test?
When was the last time you did a quality check in your small business? Roberta Guise tells us why an occasional sniff test is so important.
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The Art of Simple Appreciation
Simon tells us what a simple hand written note means for him, and how you can strengthen your business relationships by using them, too.
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Should Small Businesses Be Held to Higher Customer Service Standards?
What kind of customer service do you expect from small businesses (and what kind do you provide)? Emily shares her experience, and opens the floor for feedback.
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7 Customer Service Tips for Small Business Owners
Customer service is a part of the job for every small business owner. Review Emily’s seven tips to make sure your customer service process is up to par.
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The Small Business Bonfire is a collaborative community for entrepreneurs that provides actionable business resources, tips and tools you can use immediately to help your small business succeed.
