Stop Putting Up Barriers Between You and Customers
Simon shares an recent experience as a customer that taught a very powerful lesson that all small business owners should learn.
Customer Service
Why Customers Want a Say (and Why You Should Let Them Have One)
Guest author Susan Guillory tells us why customers will talk about our businesses, and how we can use that to our advantage.
The One Thing You Need to Develop Trust in Your Business
Alyssa tells us what one thing you need to do in order to develop trust in your small business relationships.
Bonfire Buzz: Superior Customer Service for Small Businesses
As the owner of a small business you know excellent customer service must be at the forefront of your business model in…
How to Diffuse an Angry Customer in 8 Steps
Emily shares eight basic principles that can be used in every "unhappy customer" situation.
Do Your Services Pass the Sniff Test?
When was the last time you did a quality check in your small business? Roberta Guise tells us why an occasional sniff…
The Art of Simple Appreciation
Simon tells us what a simple hand written note means for him, and how you can strengthen your business relationships by using…
Should Small Businesses Be Held to Higher Customer Service Standards?
What kind of customer service do you expect from small businesses (and what kind do you provide)? Emily shares her experience, and…
7 Customer Service Tips for Small Business Owners
Customer service is a part of the job for every small business owner. Review Emily's seven tips to make sure your customer…